There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you may ever work with. Today we will begin with a brief look at the three paths every business faces and show you which one is the path to success. Then we’ll talk about the mindset it takes to attract the big fish. There are three major paths a business can take when expanding their business: Snail Speed Shooting Star Catch the Big Fish   Snail Speed Unfortunately, most business owners end up working themselves into the ground without

In the last post we discussed how to figure out what your customers want in order to experience a positive shopping experience. Today we will go over the concept of Deliver +1 and how this can elevate your customer service to the next level. I’ve decided to split up this post, so the next one will cover the 1% Rule. Consistency is the key to any great customer service experience. If you want to elevate your satisfied customers to Raving Fan status, you must go above and beyond the average customer service experience. There are three ways to develop consistency: